Bank of America says efforts to locate sensitive documents containing personal information on an undisclosed number of customers have failed.

The North Carolina-based bank says it is unable to recover the documents, which were lost in transit and “resulted in the disclosure” of personal information.

“According to our records, the information involved in this incident was related to your savings bonds and included your first and last name, address, phone number, Social Security number, and account number…

We understand how upsetting this can be and sincerely apologize for this incident and any concerns or inconvenience it may cause. We are notifying you so we can work together to protect your personal and account information.”

The second-largest US bank by total assets says it is taking various measures to protect its customers’ sensitive data, and it will let affected customers know if they notice any suspicious activity.

“We will work with you to resolve unauthorized transactions on your Bank of America accounts related to this incident if reported in a timely manner.”

The lender also says it is offering affected customers a two-year membership to an identity theft protection service.

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