A JPMorgan Chase customer says she’s suing the bank after criminals managed to rip nearly half a million dollars from her account.

Rebecca Dobbs says someone posing as a Chase employee called her and claimed there was a fraudulent transaction on her account, reports Arkansas Business.

The scammer tricked Dobbs by manipulating caller ID to display Chase’s number and after gaining her trust, managed to tap into Dobbs’ account.

Over 36 hours, the scammer initiated eleven unauthorized wire transfers, draining $476,000 from her account.

Although Dobbs promptly reported the fraud in November of 2023, Chase has recovered only $35,000 and refuses to reimburse the rest, leaving her with a loss of about $440,000.

In a letter, Chase stated the wire transfers were sent as she instructed.

“While we regret you were a victim of a scam, the wires in question were sent as you instructed.

After we approve a wire and release it, we send the funds to the recipient’s bank, and we cannot cancel the wire.”

Dobbs’ lawyer Todd Turner insists she didn’t authorize the transfers.

“People expect that when they have money in a bank account, that the bank will keep it safe and use reasonable care to make sure that some criminal is not taking action to take money away.

And when they find out it happens, they ought to do everything they can to help their customer recover that money.”

Chase has requested the case be sent to arbitration, and the bank says it won’t comment on ongoing litigation.

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